Privacy Policy

Overview

What Happens Next? is a digital platform that helps you navigate major life changes and important decisions through personalised, step-by-step practical guidance. This policy explains what information we collect, why we collect it, how it is used, and the choices you have.

Information We Collect

We collect the following types of information:

• Account information: Your email address, used to create and manage your account.
• Journey data: The situations you describe, intake answers, tasks, findings, assessments, and progress you record.
• AI-generated content: Personalised plans, recommendations, "what if" answers, option comparisons, and journey snapshots generated for you.
• Feedback: Ratings and comments you voluntarily provide.
• Payment information: Records of your Journey Pass purchase, processed securely through Stripe. We do not store your full card details — Stripe handles all card data.
• Usage data: Basic analytics about how you interact with the app.

How We Use Your Information

• To create and manage your account and authenticate your sessions.
• To generate your personalised journey plans, recommendations, and guidance using AI.
• To save your progress so you can return to your journeys.
• To process payments for the Journey Pass via Stripe.
• To improve the quality and relevance of the platform's guidance over time.

AI Processing

What Happens Next? uses AI (large language models) to generate your personalised plans, recommendations, and guidance. The information you provide in your intake and journey tasks is sent to the AI to produce relevant, structured guidance.

Data Retention

Your journey data and account information are stored for as long as your account is active. You can delete individual journeys at any time from within the app. For account-level deletion requests, please contact us.

Third-Party Services

We use the following third-party services:

• Stripe: Processes payments for the Journey Pass. Stripe's privacy policy applies to payment data.
• AI providers: Process your journey information to generate personalised guidance.
• Google Fonts: Loads typography for the website.
• Base44: The platform infrastructure that hosts and serves the application and stores your data.

Payment Processing

Payments for the Journey Pass are processed by Stripe. We do not collect or store your full card number or other sensitive payment details. Stripe handles all payment security and compliance.

Your Privacy Rights

You can access and update your journey data from within the app. For privacy requests, account deletion requests, or data export requests, please contact us.

Data Security

Your data is stored securely on the platform's infrastructure. Access to your journey data is restricted to you and authorised administrators. We do not share your personal journey data with other users.

Contact

If you have questions about this privacy policy or how your data is handled, please contact us.